mydentist, King Mews, Bury St Edmunds at 4 King's Road, England, Bury Saint Edmunds in England, England

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Reviews about mydentist, King Mews, Bury St Edmunds

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  I was with this particular dentist for several years & the main thing that always stood out to me was none of the dentists seemed to stay around for very long. Many times there was a different dentist seeing me than the previous one. The main problem they have here is keeping to appointments, they like to cancel them and rarely give reasons why. Its a small practise of two dentists, so its somewhat understandable but in my opinion the place has gone downhill. My last experience here was HORRENDOUS and I will never go here again. After having my previous appointment cancelled by them via a letter, a new one was made for me for an extraction and a filling. I arrived in the surgery, spoke to the receptionist...waited just over 10-15 minutes when a young girl (I assume she was a dental assistant) begins having a conversation with the receptionist about me. I didn't catch the entirety of what she said but I did hear her refer to me as "him" rather loudly which as a woman of trans-experience with a female name I found insensitive and unprofessional but that’s not even the issue here...I am just pointing this out for those of you that are in the same minority. I then got called over by the receptionist who's words to me were "I'm sorry we can't see you today". Are you serious?! You cancel on me once now you are doing it again and only telling me AFTER I check in 10 minutes later?! At this point I'm thinking this is beyond ridiculous but oh it gets worse. They didn't know what dentist I was with. The dentist who saw me prior was someone totally different because my "new" dentist (who I'd never met by the way) was running 40-45 minutes late the last time I was in there and the other dentist saw me on his behalf. I then literally had to EXPLAIN what treatment I was having and who with to the receptionist. I'm not joking. They had me down for a filling when I was told I was coming in for an extraction. I was angry at this point which is understandable, however I didn't make a scene, looking back now I wish I had, maybe they'd have seen me or maybe they wouldn't have. I'll never know. What I do know is you don't treat patients like this. Period. The receptionist then proceeds to apologize rather falsely and tells me I will get seen tomorrow, she is going to call around and cancel some other appointments especially so I can get seen immediately. These were her words not mine. I could tell she wanted to get me out the door but I honestly believed her. So I left waiting for the phone call. About an hour later I received a call telling me I couldn't be seen the next day as she promised. Instead they want me to wait another MONTH on top of the time I've already waited. Oh and it gets worse, the dentist that I was going to see or would have seen was going to leave there/or shortly thereafter. This place is an absolute mess. There's no other words for it. I promptly turned her offer down and told her I'm going elsewhere. I wouldn't recommend this place to anyone its ridiculous. They need to get their act together. The one good thing that came from this was I was able to find a great new dentist in a different part of town and actually get the proper treatment.
  by Amber's Art

  January 19, 2017

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About mydentist, King Mews, Bury St Edmunds in England